Best selling business author Jeffrey Gitomer included this comment in his book on customer service and on his blog "Customers don't make up stories about your business - it is you who creates them. The customer simply retells them. How the story is told, and what the content is, is up to you."
So what about your customer service is worth re-telling? Humans love the drama of a bad story and will tell it over and over. Not what you want so make sure the story you leave with your customers is just as dramatic but positive. Courteous, friendly service is expected do what is unexpected.
Your customer should be the main character in the story, make him or her feel special and solve the problem/need so that "they lived happily ever after." It is odd to look at customer service as though you are the author of a story but you are the one who can control the situation and make it memorable for the customer so take charge of the storyline and make it a good one.
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